Band Hatton Button has been named Law Firm of the Year at a prestigious regional awards ceremony.
Band Hatton Button, based in Coventry city centre, claimed the title at the annual Warwickshire Law Society Awards in front of around 150 legal professionals at the Manor Hotel in Meriden.
The Warwickshire Law Society was established in 1915 and aims to provide members, ranging from new-starters to partners and key decision makers, with professional support and representation.
Mark Moseley, Managing Director at Band Hatton Button, put the firm forward for the award after a strong year.
He said: “This recognition is testament to the variety of work that has been going on behind the scenes to ensure we remain as competitive as ever, both in terms of our customers and retaining and attracting the best talent.
Sarah Jordan, Head of Marketing & Client Relations added, “A happy and engaged workforce are central to business success, and we have very much focused on developing both the team and individuals this year.
“All of our lawyers have attended networking training which has helped to ensure they have the skills and confidence to go out there and grow their profiles, and that of the firm, and everyone is also currently going through training around client expectations.
Our Wills, Trusts and Probate team have all become Dementia Friends and the solicitors within the team have also each passed their Solicitors for the Elderly (SFE) qualifications.
“We have also committed to taking on at least one new trainee solicitor every year; and we have two trainee Legal Executives with us currently – this is really important for Band Hatton Button to attract up and coming talent while also supporting the industry’s future as a whole.
“We have also made great strides in our customer service. We have recently launched a Client Relations Team who deal with all new business enquiries, which frees up more time for our lawyers to focus on their caseloads.
“It’s also really motivating for our staff to see what we are performing above the industry average score for anonymous customer service scores – LawNet (of whom the firm is a member) shows we are currently trading at 61 per cent, two per cent above the average, and we have targeted ourselves with a marked improvement next time we are assessed.
We have also become Lexcel accredited and have continued with our ISO accreditation.
“Our app is also performing since its launch just over a year ago – recording more than 5,000 downloads in just over a year.
“We have also developed many relationships this year by hosting more events, ranging from seminars to quizzes and golf days.
“All of these steps have been taken to future proof the business, and we are confident of another solid year of trading in 2018.”