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Covid-19/Coronavirus – our working practices

Covid-19/Coronavirus – our working practices

We remain wholly committed to and continue to monitor the Government's coronavirus/covid19 guidance and requirements concerning safe working practices. The wellbeing of both our staff and our clients remain of paramount importance to us.

Wherever possible, our staff are continuing to work from home. Everyone doing so has full technical support to enable them to carry out their roles without any effect on our service levels. They remain contactable on their direct telephone numbers and, of course, will be available via email. We have carried out a risk assessment to enable staff who need to work in the office to do so safely and within government guidance for working safely during Covid-19. A copy of our risk assessment is available through this link.

Our office reception remains physically closed, but our telephone lines remain open. If you are a new client or are contacting us for the first time, or are an existing client but not sure who you need to speak to please use either our reception telephone number 024 7663 2121 or contact us at

If you need to drop documents off to our office, you can do so via our post box (next to our front door), or through normal course of post (which we continue to receive).

Where a face to face meeting is essential, we have put in place measures to ensure 2 metre "social distancing", which now enables such a meeting to take place at our office, but only by pre-arranged appointment. In such circumstances we will ask you to confirm that neither you, nor any member of your household (nor anyone you have knowingly been in contact with) have displayed coronavirus symptoms (fever, new persistent dry cough, or loss of smell or taste) within the last 14 days.

We are continuing to monitor the situation and will update regarding our procedures as they evolve.

We hope everyone stays healthy and safe and we wish you well.

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